Dear Lawrence,
Thank you for taking the time to share your feedback regarding your Pristine 16 purchase from April 16. We appreciate your review and are pleased to hear that, overall, your experience with the product has been positive.
We sincerely apologize for the inconvenience you experienced when the vacuum stopped working after only a few uses. We understand how frustrating that situation can be, especially when additional shipping costs are involved.
While our warranty covers replacement parts and technical support, shipping costs are not included under our current warranty policy. We recognize your concerns and appreciate your feedback, which helps us evaluate opportunities to improve our customer experience.
We're glad our support team was able to assist with troubleshooting and that your vacuum is now functioning properly. If you have any further questions or require additional assistance, please don't hesitate to reach out to us.
Thank you for choosing Scrubo and for giving us the opportunity to assist you.
Kind regards,
The Scrubo Team