Warranty
How does it work
There is one question that we are asked from many customers. If something goes wrong with my cleaning machine how will Scrubo resolve the issue?
Our business model is warehouse direct to consumer, eliminating the middleman and passing the savings on to you. This enables us to keep our prices aggressive, offer high-quality commercial floor scrubbers/sweepers and outstanding customer service.
In fact, 95% of our business is online and we ship our floor scrubbers and cleaning equipment throughout Canada and the United States.
Scrubo machines are designed with a modular approach, featuring quick connectors for all components, making them easily replaceable. This includes the motors, controller, throttle and battery. If your scrubber becomes inoperable, you may need to replace the defective component. We provide video tutorials to guide you through the process, and our live support line allows Scrubo mechanics to assist you over the phone when necessary.
6 Months Limited Warranty
The warranty begins when you receive the floor scrubber. Only the original owner of the scrubber purchased from Scrubo is covered by this Limited Warranty.
- Scrubo warranty covers all electrical components on your scrubber. This includes battery, charger, vacuum and brush motors, controller, LCD panel, key lock assembly and any other electrical components which are part of the floor scrubber.
- Our service facility in Port Coquitlam, BC, Canada provides service and repairs.
The customer is responsible for shipping costs associated with returning a covered component to our facility, unless Scrubo agrees in writing to pay for such shipping costs.
Additionally, customers are responsible for the shipping costs incurred when sending the warranty replacement item to their address.
Please note that the Scrubo warranty covers parts only. Scrubo is not responsible for or does not cover the labor costs required to replace any warranty components.
How to report it
Although you may be buying the scrubber online, you’ll find that support is never more than an email or a phone call away. If you have a technical issue at any time, the service and warranty process is quite simple:
Step 1: Report the issue via our website, email or phone.
One of our team members will get back to you within 24 hours. We have customer service agents available 6 days a week to make sure that you never have to wait more than 1 day for a response.
Step 2: We will troubleshoot the issue remotely.
99% of the time we are able to identify any issue remotely.
If we identify that the issue successfully and If any spare parts are needed, then we will ship them out to your address on file.